Info-Social 811

Description

811 is the only telephone number for this service. Dialling 811 promptly puts you in contact with a psychosocial intervention worker in the event of a psychosocial problem. The service is available 24 hours a day, 365 days a year. Anyone living in Québec can call Info-Social 811 for themselves or a family member.

Info-Social 811 professionals offer advice and may answer psychosocial-related question. When necessary, they may also direct you to a community resource or one in the health and social services network.

Here are examples of situations in which you can call Info-Social 811:

  • You are in a situation that causes you anxiety
  • You are worried about a friend or family member
  • You are experiencing family or relationship problems
  • You are in mourning
  • You have questions about other worrisome situations or behaviour

How a Call is Handled

Response to Your Needs

If you are in a crisis situation, a psychosocial intervention worker may send someone to your location in order to assist you immediately.

Referral to an Appropriate Resource

If necessary, you be will directed to a resource, such as a crisis shelter, where you can receive care or required services.

Service Accessibility

Info-Social 811 services are available in all regions of Québec except the Cree Territory of James Bay and Nunavik.

Last update: January 25, 2017 2:05 PM

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