Family medicine group (FMG), U-FMG and super clinic

Family medicine group

A family medicine group (FMG) is a group of family doctors who work closely with other health professionals. This approach makes it easier for clients to access health and social services.

In an FMG, each doctor takes care of his/her own patients who are registered with him/her, but all the doctors who are members of the same FMG can access all the medical records for the FMG. This means that if someone comes in for a consultation and does not have an appointment with their own doctor, they can be seen by another doctor. They can also see a nurse, a social worker or another health professional in the FMG for various follow-ups if necessary.

This group-based approach:

  • ensures better follow-up and case management for patients;
  • improves quality of care;
  • improves access to primary care.

University family medicine group

A university family medicine group (U-FMG) is an FMG where family medicine residents, students and interns in various disciplines can receive training and be supervised. The teaching provided at U-FMGs is recognized by universities. U-FMGs offer the same services to the public as FMGs.

Super clinic

A super clinic is an FMG that provides increased access to a broader range of primary care services for semi-urgent and simple urgent needs.

Super clinics offer the same services as an FMG but must also:

  • provide consultations to patients who do not have a family doctor or who are registered with another FMG;
  • be open 7 days a week, 12 hours a day, with some exceptions;
  • offer all patients the possibility of making an appointment for the next day up until 3 hours before the super clinic’s closing time if all the available consultation slots for that day are booked.

In addition, super clinics are places where public specimen collection and imaging services are available on site or nearby. It is also easier to access specialized services in super clinics.

The services available in super clinics mean that clients who have a non-priority condition do not have to go to the emergency room in a hospital centre and face long wait times. They provide quick access to services for primary care needs.

To register with a doctor who is a member of an FMG

You can register with a doctor who is a member of an FMG if the doctor is taking on new patients. To find out more, consult the page Registering with a family doctor.

Authorize access to and transmission of your personal information

When you register with a doctor who is a member of an FMG, he/she will ask you for authorization to share your personal information if necessary. If you agree, the doctor will ask you to sign an authorization form.

This authorization means that the people you consult in the health and social services network can share information about you with each other. These may include your doctor, his/her colleagues in the FMG and any other health professionals you consult.

This will make it easier for your doctor to access your health information. He/she can, for example, be informed about the care and treatment you have received and your medical test results. This information will help your doctor to:

  • make a diagnosis and meet your needs;
  • coordinate all the services and treatments that you need for your condition;
  • provide follow-up for your condition.

To consult a health and social services professional in primary care

To make an appointment

You can call your FMG to make an appointment with your family doctor. Depending on your health and your needs, you can also make an appointment with another health and social services professional, for example a nurse or social worker.

Schedule a same-day or next-day consultation

If you need to see a doctor quickly, you can schedule a same-day or next-day consultation at a resource near you. Some FMGs offer this possibility. Super clinics are also specifically designed to meet this need. To find out more or to find one of these resources, consult the page Finding a Resource Offering Medical Consultation On The Same or Next Day.

You can contact Info-Santé 811 at any time if you have any questions or concerns about your health.

Vulnerable client groups

Some vulnerable client groups may access services outside their FMG’s opening hours. This service is offered to:

  • older adults with a significant loss of autonomy;
  • people who have a chronic disease that is associated with limitations.

If you belong to one of these client groups, you might be able to access this type of service if your doctor thinks it is necessary for your health. If so, your doctor will ask you for authorization to forward your name and health information to the Info-Santé 811 service. You will then be able to contact Info-Santé 811 to obtain personalized assistance as needed. You can also be referred to an available doctor if necessary.

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Last update: March 15, 2018 2:42 PM


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