A major update of the technological infrastructure is planned for the night of April 4 to 5, 2020. Brief service interruptions could occur during this period.
If you have questions regarding your health, call Info-Santé 811.
For all general inquiries regarding health and social services programs and services, contact Services Québec.
Quebec region: 418 644-4545
Montreal area: 514 644-4545
Elsewhere in Quebec: 1 877 644-4545 (toll free)
Persons with a hearing or speech impairment (TTY): 1 800 361-9596 (toll free)
If you are not satisfied with care and services received, or if you feel your rights have been violated, you may file a complaint.
To know more about your rights and remedies, and steps for filing complaints, see the Health and Social Services Network Complaints Procedure page.
The Direction de l’inspection et des enquêtes is part of the Direction générale de la coordination réseau et ministérielle du ministère de la Santé et des Services sociaux. It handles the management of the Tobacco Control Act.
The Direction de l’inspection et des enquêtes gives you an opportunity to make comments and suggestions. The authorities pay careful attention to comments and you may rest assured that yours will be taken into consideration.
Here is how you can contact us:
Monday to Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
1 877 416-8222 (toll-free)
Please note that complaints or requests for specific information on the Tobacco Control Act should not be sent via e-mail. Questions on the legal aspects are frequently complex and require further details.If you have any such complaints or requests, we would ask you to contact the Direction de l'inspection et des enquêtes by telephone.
Ministère de la Santé et des Services sociaux
Direction générale de la coordination réseau et ministérielle
Direction de l'inspection et des enquêtes
3000, avenue Saint-Jean-Baptiste, 1er étage
Québec (Québec) G2E 6J5
The Portail santé mieux-être du gouvernement du Québec is managed by the ministère de la Santé et des Services sociaux .